One platform that connects your customer experience

ClouDee ONE unifies your contact center, Omnichannel, CRM and AI so your team spends less time switching tools and more time solving customer problems.

Harnessing the power of artificial intelligence to revolutionize industries and enhance human experiences.

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CORE BUSINESS PROBLEM

Modern CX needs one place where every customer touchpoint comes together

Businesses need a single platform that can bring voice, chat, CRM data, and automation together so teams can solve customer problems faster and reduce operational complexity.

Tool Switching Slows Teams

Agents lose time jumping between voice, chat, CRM, and automation tools, which delays responses and reduces efficiency.

Tool Switching Slows Teams

Agents lose time jumping between voice, chat, CRM, and automation tools, which delays responses and reduces efficiency.

Tool Switching Slows Teams

Agents lose time jumping between voice, chat, CRM, and automation tools, which delays responses and reduces efficiency.

Tool Switching Slows Teams

Agents lose time jumping between voice, chat, CRM, and automation tools, which delays responses and reduces efficiency.

Customers Repeat Information

Without a shared customer history, people end up repeating the same details across channels, creating frustration and inconsistency.

Customers Repeat Information

Without a shared customer history, people end up repeating the same details across channels, creating frustration and inconsistency.

Customers Repeat Information

Without a shared customer history, people end up repeating the same details across channels, creating frustration and inconsistency.

Customers Repeat Information

Without a shared customer history, people end up repeating the same details across channels, creating frustration and inconsistency.

No Unified Visibility for Leaders

Managers struggle to see real-time performance, identify bottlenecks, and make confident decisions because data lives in separate systems.

No Unified Visibility for Leaders

Managers struggle to see real-time performance, identify bottlenecks, and make confident decisions because data lives in separate systems.

No Unified Visibility for Leaders

Managers struggle to see real-time performance, identify bottlenecks, and make confident decisions because data lives in separate systems.

No Unified Visibility for Leaders

Managers struggle to see real-time performance, identify bottlenecks, and make confident decisions because data lives in separate systems.

CORE BUSINESS PROBLEM

The Foundation Your Entire CX Runs On

ClouDee ONE is built on a secure, scalable cloud layer with unified data, enterprise-grade voice, and connected touchpoints — giving your teams the reliability and speed they need every day.

Effortlessly connect with your favorite tools. Whether it's your CRM, email marketing platform.

All your customer touchpoints finally work together

Voice, chat, CRM, and automation run in sync so teams can respond faster and customers enjoy a smoother, more consistent experience.

Unified Touchpoints

Faster Responses

All your customer touchpoints finally work together

Voice, chat, CRM, and automation run in sync so teams can respond faster and customers enjoy a smoother, more consistent experience.

Unified Touchpoints

Faster Responses

All your customer touchpoints finally work together

Voice, chat, CRM, and automation run in sync so teams can respond faster and customers enjoy a smoother, more consistent experience.

Unified Touchpoints

Faster Responses

All your customer touchpoints finally work together

Voice, chat, CRM, and automation run in sync so teams can respond faster and customers enjoy a smoother, more consistent experience.

Unified Touchpoints

Faster Responses

See every customer interaction in one place

Teams get a complete view of each customer’s history, reducing repeat questions and improving decision-making.

Full History

Context-Rich

See every customer interaction in one place

Teams get a complete view of each customer’s history, reducing repeat questions and improving decision-making.

Full History

Context-Rich

See every customer interaction in one place

Teams get a complete view of each customer’s history, reducing repeat questions and improving decision-making.

Full History

Context-Rich

See every customer interaction in one place

Teams get a complete view of each customer’s history, reducing repeat questions and improving decision-making.

Full History

Context-Rich

Industry-grade voice built into your CX workflow

A powerful voice layer sits at the core so call handling, routing, and agent management work seamlessly with CRM and chat.

Built-In Voice

Smart Routing

Industry-grade voice built into your CX workflow

A powerful voice layer sits at the core so call handling, routing, and agent management work seamlessly with CRM and chat.

Built-In Voice

Smart Routing

Industry-grade voice built into your CX workflow

A powerful voice layer sits at the core so call handling, routing, and agent management work seamlessly with CRM and chat.

Built-In Voice

Smart Routing

Industry-grade voice built into your CX workflow

A powerful voice layer sits at the core so call handling, routing, and agent management work seamlessly with CRM and chat.

Built-In Voice

Smart Routing

Manage all conversations without losing context

Handle Facebook, LINE OA, TikTok, Instagram, and web chat from one connected inbox so your team never loses track of messages.

Multi-Channel

Unified Inbox

Manage all conversations without losing context

Handle Facebook, LINE OA, TikTok, Instagram, and web chat from one connected inbox so your team never loses track of messages.

Multi-Channel

Unified Inbox

Manage all conversations without losing context

Handle Facebook, LINE OA, TikTok, Instagram, and web chat from one connected inbox so your team never loses track of messages.

Multi-Channel

Unified Inbox

Manage all conversations without losing context

Handle Facebook, LINE OA, TikTok, Instagram, and web chat from one connected inbox so your team never loses track of messages.

Multi-Channel

Unified Inbox

Our Process

Why a Unified CX System Matters

When customer conversations, data, and channels live in separate tools, teams slow down and customers feel the friction. A unified platform brings speed, clarity, and consistency to every interaction.

One Connected Customer Journey

Every interaction across voice, chat, and CRM stays linked, so customers never have to repeat themselves.

Faster, Smarter Team Decisions

Shared data and real-time visibility help agents and managers respond quicker with better accuracy.

Consistent Experience Across Channels

Unified systems reduce errors, remove context gaps, and deliver the same quality of support everywhere.

Lower Complexity, Higher Scalability

Fewer vendors and fewer tools mean simpler operations, reduced costs, and a CX stack that grows effortlessly.

One Connected Customer Journey

Every interaction across voice, chat, and CRM stays linked, so customers never have to repeat themselves.

Faster, Smarter Team Decisions

Shared data and real-time visibility help agents and managers respond quicker with better accuracy.

Consistent Experience Across Channels

Unified systems reduce errors, remove context gaps, and deliver the same quality of support everywhere.

Lower Complexity, Higher Scalability

Fewer vendors and fewer tools mean simpler operations, reduced costs, and a CX stack that grows effortlessly.

One Connected Customer Journey

Every interaction across voice, chat, and CRM stays linked, so customers never have to repeat themselves.

Faster, Smarter Team Decisions

Shared data and real-time visibility help agents and managers respond quicker with better accuracy.

Consistent Experience Across Channels

Unified systems reduce errors, remove context gaps, and deliver the same quality of support everywhere.

Lower Complexity, Higher Scalability

Fewer vendors and fewer tools mean simpler operations, reduced costs, and a CX stack that grows effortlessly.

Benefits

Built for Performance, Scale and Enterprise Confidence

Due to the Legacy, ClouDee ONE offers operational strength, reliability, and security that fast growing and enterprise teams need everyday

20+ Years of CX and Telecom Experience20+ Years of CX and Telecom Experience

Our expertise in voice, infrastructure, and CX technology helps your business run smoother and stay future-ready.

20+ Years of CX and Telecom Experience20+ Years of CX and Telecom Experience

Our expertise in voice, infrastructure, and CX technology helps your business run smoother and stay future-ready.

20+ Years of CX and Telecom Experience20+ Years of CX and Telecom Experience

Our expertise in voice, infrastructure, and CX technology helps your business run smoother and stay future-ready.

750+ Thai Businesses Use ClouDee

Delivering connected customer experiences for companies across retail, finance, insurance, healthcare, government, and technology

750+ Thai Businesses Use ClouDee

Delivering connected customer experiences for companies across retail, finance, insurance, healthcare, government, and technology

750+ Thai Businesses Use ClouDee

Delivering connected customer experiences for companies across retail, finance, insurance, healthcare, government, and technology

PDPA and GDPR Ready

Built with privacy and compliance in mind so your organization can operate with confidence and meet industry requirements.

PDPA and GDPR Ready

Built with privacy and compliance in mind so your organization can operate with confidence and meet industry requirements.

PDPA and GDPR Ready

Built with privacy and compliance in mind so your organization can operate with confidence and meet industry requirements.

24/7 Thai-Language Support

Local support teams who understand your business environment and provide quick help whenever you need it.

24/7 Thai-Language Support

Local support teams who understand your business environment and provide quick help whenever you need it.

24/7 Thai-Language Support

Local support teams who understand your business environment and provide quick help whenever you need it.

Proven at Enterprise Scale

Supports over 5000 concurrent calls, multi-site operations, and large teams with stable uptime and resilient architecture.

Proven at Enterprise Scale

Supports over 5000 concurrent calls, multi-site operations, and large teams with stable uptime and resilient architecture.

Proven at Enterprise Scale

Supports over 5000 concurrent calls, multi-site operations, and large teams with stable uptime and resilient architecture.

Hosted on AWS Thailand

Your data stays within Thailand for faster performance, stronger security, and full compliance with local regulations.

Hosted on AWS Thailand

Your data stays within Thailand for faster performance, stronger security, and full compliance with local regulations.

Hosted on AWS Thailand

Your data stays within Thailand for faster performance, stronger security, and full compliance with local regulations.

Benefits

Built for Every Industry, Ready for Every Customer Journey

Whether you manage support, sales, or high-volume customer operations, ClouDee ONE adapts to your workflows and delivers a unified customer experience across every industry.

Retail & E-Commerce

Manage high-volume inquiries, track customer history, and provide faster resolutions across voice, chat, and social channels — all from one platform.

Banking & Financial Services (BFSI)

Deliver secure, compliant customer conversations with integrated voice, CRM, and automation to improve accuracy and reduce risk.

Telecom & Internet Services

Handle large ticket loads, routing, escalations, and customer verification with a scalable platform designed for always-on customer communication.

Healthcare & Clinics

Centralize patient conversations, appointment requests, follow-ups, and call handling while maintaining full data security and compliance.

Ready to Unify Your Customer Experience?

Bring all your customer conversations, data, and touchpoints into one powerful platform and deliver faster, more consistent support.

Request a Demo

COMPLIANCE & SECURITY

Enterprise-Grade Security You Can Trust

ClouDee ONE is built on a secure, compliant, and resilient cloud foundation that protects your customer data and keeps your operations running smoothly at scale.

PDPA & GDPR Compliant

ClouDee ONE follows strict PDPA and GDPR standards to ensure safe handling, storage, and processing of customer information.

PDPA & GDPR Compliant

ClouDee ONE follows strict PDPA and GDPR standards to ensure safe handling, storage, and processing of customer information.

PDPA & GDPR Compliant

ClouDee ONE follows strict PDPA and GDPR standards to ensure safe handling, storage, and processing of customer information.

Encrypted Communication Layer

All calls, chats, and data exchanges are encrypted end-to-end, ensuring secure conversations across every customer touchpoint.

Encrypted Communication Layer

All calls, chats, and data exchanges are encrypted end-to-end, ensuring secure conversations across every customer touchpoint.

Encrypted Communication Layer

All calls, chats, and data exchanges are encrypted end-to-end, ensuring secure conversations across every customer touchpoint.

Secure Cloud Infrastructure

Built on AWS Thailand with high reliability, automated backups, and continuous monitoring to ensure stable and trustworthy operations.

Secure Cloud Infrastructure

Built on AWS Thailand with high reliability, automated backups, and continuous monitoring to ensure stable and trustworthy operations.

Secure Cloud Infrastructure

Built on AWS Thailand with high reliability, automated backups, and continuous monitoring to ensure stable and trustworthy operations.

Access Control & Data Governance

Role-based permissions, audit trails, and controlled visibility help teams manage data responsibly and reduce operational risk.

Access Control & Data Governance

Role-based permissions, audit trails, and controlled visibility help teams manage data responsibly and reduce operational risk.

Access Control & Data Governance

Role-based permissions, audit trails, and controlled visibility help teams manage data responsibly and reduce operational risk.

Ready to Unify Your Customer Experience?

Bring all your customer conversations, data, and touchpoints into one powerful platform and deliver faster, more consistent support.

Request a Demo