Cloud PBX for APAC Businesses — 2025 / 2026
Trusted by 1,000+ businesses across Thailand & APAC
BE HONEST WITH YOURSELF
3CX is genuinely a good fit
✓ 3CX is right for you if…
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You have a dedicated IT team who can manage server infrastructure
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You want full control over hosting environment, SIP trunks, and call routing
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You're comfortable self-managing SSL certificates, backups, and patching
✓
You have a reseller or partner who manages 3CX deployments professionally
✓
You're a large enterprise with 100+ SC and in-house telecom expertise
✓
You need deep customisation that requires direct access to the PBX layer
✗ 3CX is probably wrong for you if…
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Your IT team is 1–2 people wearing multiple hats — not telecom specialists
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You've been on the free plan and now face an unexpected renewal bill
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Your phone system went down and it took hours to diagnose because no one knew the config
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You want a predictable monthly cost — not license + VPS + SIP trunk + support tickets
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You need local Thai-language support with a human who picks up fast
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You want numbers provisioned today, not after a week of SIP trunk paperwork
WHAT CLOUDEE VOICE CORE IS
Not just a PBX. Three voice infrastructure problems solved on one platform.
3CX solves the PBX layer. You still need to source SIP trunks separately, find a DID number provider, arrange hosting, and stitch it together. ClouDee ships all three — managed, hosted, and supported locally.
01 Managed Cloud PBX
Full-featured PBX hosted on AWS Thailand — we run it, patch it, back it up, and guarantee its uptime. You configure it through a browser dashboard.
• Multi-level IVR, drag & drop call flow builder
• Extensions, hunt groups, call queues, auto attendant
• 100% call recording with encrypted storage
• WebRTC softphone — no hardware, no app install
• CRM integration (Zoho, Salesforce, Zendesk, Freshdesk)
02 Carrier-Grade SIP Trunks
We own the carrier layer. No third-party SIP trunk provider to source, negotiate with, or debug when quality degrades. Redundancy is built in by default.
• Pay only for call paths you actually use
• Built-in carrier redundancy — automatic failover
• Local, regional, and international PSTN breakout
• Bring your own trunk (BYOT) also supported
• No hidden per-minute markups on routes
03 Instant DID Numbers
Local Thai numbers, APAC regional DIDs, toll-free lines — provisioned from your dashboard in minutes, not after a week of telecoms bureaucracy.
• Thai local numbers (+66) provisioned same day
• APAC regional numbers across key markets
• Toll-free and virtual number options
• Full number porting from existing providers
• Connect inbound calls directly to PBX queues/IVR
SIDE BY SIDE
ClouDee Voice Core
The key question isn’t which has more features — it’s which model fits how your business actually operates.
WHO WE'RE BUILT FOR
If any of these describe your business, ClouDee is almost certainly the better fit than 3CX self-hosted.
SMBs Without IT Teams
20–200 person businesses where the 'IT team' is one generalist or an outsourced partner. You need phones that run reliably — not a server project.
Businesses Moving Off Legacy PBX
You have an old on-premise PBX reaching end-of-life. You want to move to cloud without buying new hardware or training staff on a new admin console.
3CX Users Facing Renewal Shock
Your 3CX renewal just landed 30–50% higher than last year. You want predictable pricing, not a license model that shifts based on 3CX's strategy.
Multi-Location APAC Businesses
Offices in Bangkok, Singapore, Manila, Jakarta. You need local numbers in each market, consolidated on one system with one support team who knows the region.
Growing Teams Planning to Add CC
You're a PBX user today but see a contact center in your 12-month plan. ClouDee Voice Core upgrades seamlessly to ClouDee ONE — no re-platform required.
PDPA-Sensitive Organisations
Healthcare, financial services, HR, or any regulated industry where call recordings and customer data must stay in Thailand. AWS Thailand hosting is non-negotiable for you.
HOW IT WORKS
Most migrations complete within 24–48 hours with zero downtime. Our Bangkok team manages every step.
Audit your current setup
We review your 3CX configuration, trunk setup, DID numbers, call flows, and extensions — free of charge.
Mirror your config
We rebuild your IVR flows, extensions, and routing rules in ClouDee before any cutover happens. Nothing goes live until you've tested and approved.
Port your numbers
We handle all DID porting paperwork with your current provider. Your existing numbers stay the same — your customers notice nothing.
Go live & handover
Cutover during off-peak hours. Our team stays on standby for 24 hours post-migration. Training for your team included.
99.95% Uptime SLA
Built-In Carrier Redundancy
Live in < 24 Hours
PDPA & GDPR Compliant
AWS Thailand Hosted
<15 Min Local Thai Support
STRAIGHT ANSWERS
We're on 3CX Standard and our renewal just came in 40% higher. What are our options?
We use 3CX with a local reseller / IT partner. Is ClouDee still relevant?
What happens to our existing 3CX call flow configurations and IVR menus?
Is ClouDee PBX as technically flexible as 3CX for advanced call routing?
We have offices in multiple APAC countries. Can ClouDee handle that?
We heard about the 3CX security breach. Should we be concerned?
Can we start with just PBX and add contact center capabilities later?
