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We'll build a side-by-side total cost model — your real Genesys spend vs ClouDee ONE — before you commit to anything.
Trusted by 1,000+ enterprises across Thailand & APAC
THE REAL TOTAL COST
Genesys CX 2 at $115
Industry benchmarks recommend budgeting 50–100% above base licensing for Genesys Year 1. Here's what a 100-agent deployment realistically costs once telecom, implementation, AI, and integrations hit the invoice.
Genesys Cloud CX 3
ClouDee ONE
BE HONEST ABOUT FIT
Genesys is the right answer
✓ Genesys Cloud CX is right if…
✓
You're a global enterprise with 500+ agents and a 6–12 month implementation budget
✓
Your industry requires FedRAMP, HIPAA, or 30+ compliance certifications
✓
You have a dedicated CX technology team to manage the admin complexity
✓
You're already deep in the Salesforce ecosystem and need WFM at Genesys scale
✓
You operate in Western markets where Genesys's language NLP is strongest
✓
Your IT organisation treats the contact center as a multi-year, $2M+ platform investment
✗ Genesys is probably the wrong fit if…
✗
You have under 250 agents and need a contact center running this quarter — not in 6 months
✗
You need LINE OA, Shopee, Lazada, TikTok, or Zalo — the channels your Thai / SEA customers actually use
✗
Your finance team can't absorb an invoice 50–100% higher than the quoted seat price in Year 1
✗
You want CRM and ticketing included — not bolted on after signing a separate add-on agreement
✗
You need predictable, flat-rate billing without per-minute telecom charges or token metering
✗
You need local Thai-language support with a human who responds in under 15 minutes
HOW CLOUDEE ONE IS DIFFERENT
Not a cheaper Genesys.
Telecom & billing
SIP trunks are part of the platform. One bill covers your calls. You don't track per-minute exposure or manage a separate carrier relationship.
AI pricing
AI Voicebot, Chatbot, Transcription, Sentiment Analysis, and Summarisation are included features — not metered usage. Your AI costs are the same in month 1 and month 12.
CRM & ticketing
Zoho, Salesforce, Zendesk, and Freshdesk integrations are included. So is a built-in mini CRM — so you can start managing customer data from day one without any third-party contract.
Implementation
Standard deployments go live in 48 hours. Our Bangkok team manages IVR configuration, number porting, CRM integration, and agent training — included, not invoiced separately.
APAC channels
LINE Official Account, Zalo, Shopee inbox, Lazada, and TikTok are native channels — built for how APAC customers actually communicate, not retrofitted from a Western platform.
Support
Bangkok-based team, 24/7, under 15-minute response. You call a number and a human answers — in Thai, in your timezone, with direct knowledge of the APAC carrier environment.
SIDE BY SIDE
ClouDee ONE
vs Genesys Cloud CX
An honest comparison focused on what matters to APAC contact centers under 500 agents.
THE TIMELINE THAT MATTERS
Genesys mid-market implementations run 3–6 months before cutover. A standard ClouDee ONE deployment goes live in 48 hours — our Bangkok team does the heavy lifting.
Day 1 — Discovery call
ClouDee's Bangkok team reviews your requirements, existing system, call volumes, and channel needs. No consultant fees, no SOW negotiation.
Day 1–2 — Platform provisioned
Your ClouDee ONE environment goes live. DID numbers provisioned, trunks connected, and the admin dashboard configured for your team structure.
Day 2–3 — IVR & routing configured
Call flows, IVR menus, queue rules, and routing logic built by our team in the visual drag & drop builder. You review and approve.
Day 3–5 — Agent training & go-live
Agents trained on the WebRTC softphone and agent dashboard. CRM connected, channels activated — cutover to ClouDee ONE, live and taking calls.
99.95% Uptime SLA
Live in 48 Hours
AWS Thailand — PDPA Hosted
One Bill — No Usage Surprises
2,500+ Seats Scalable
24/7 Local Bangkok Support
QUESTIONS FROM GENESYS EVALUATORS
What we hear from teams comparing us to Genesys
We received a Genesys quote at $115/user. How is the real cost double that?
Genesys has 30+ compliance certifications. Does ClouDee match that?
Can Genesys support LINE, Shopee, and Lazada if we ask their partner?
We're mid-evaluation with Genesys. What should we ask their team before signing?
Is ClouDee ONE actually comparable to Genesys on features, or just cheaper?
We're already on Genesys and our renewal is coming up. Is switching realistic?
How does ClouDee ONE scale if we grow past a few hundred agents?
See your real Genesys total cost — before you sign.
Get a free side-by-side cost model: your Genesys quote vs ClouDee ONE — telecom, implementation, AI, CRM, and support included.
