ClouDee ONE vs Avaya Contact Center
ClouDee ONE is the omnichannel contact center built for APAC teams — more channels, built-in AI, 7 dialer modes, and no 200-seat minimum. All at a fraction of Avaya's cost.
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STILL ON AVAYA?
The real cost Of
staying on Avaya
These aren't just complaints — they're reasons businesses in Thailand and APAC are migrating away from Avaya every month.
200-Seat Minimum
Avaya's 2025 policy forces a minimum of 200 seats — locking out growing mid-market teams who don't need that scale yet.
Add-On Cost Explosion
Core features like AI agent assist, WFM, and quality analysis all require expensive add-on bundles — your $89/user/month quickly becomes far more.
No Native SEA Channels
LINE OA, Zalo, Shopee, Lazada, and TikTok — the channels your Thai and SEA customers actually use — aren't natively supported.
Complex Setup and Steep Learning
Avaya's modular architecture means long deployment timelines, complex configurations, and a steep learning curve for your agents.
No Local Support
Global ticket queues don't understand local urgency. When your call center goes down at 2 PM Bangkok time, you need answers now — not tomorrow.
No Built-In CRM or Ticketing
Avaya relies entirely on third-party tools for CRM and ticketing — meaning more vendors, more integrations, and more things that can break.
HEAD-TO-HEAD
ClouDee ONE
An honest, feature-by-feature comparison of what matters to APAC contact centers.
WHAT YOU GET
Everything your contact center needs — built-in
No nickel-and-diming with add-ons. ClouDee ONE ships all of this out of the box.
Why Teams Switch
Stop overpaying for a platform that wasn't built for APAC
The numbers speak for themselves. Here's what ClouDee ONE customers tell us after migrating from Avaya.
Built-in CRM, ticketing, AI, and dialers eliminate the add-on costs that inflate Avaya's per-seat price. What you see is what you pay.
LINE OA, Zalo, Shopee inbox, Lazada, and TikTok — the channels your Thai and APAC customers actually use, all natively supported.
Avaya offers ~3 dialer modes as an add-on. ClouDee ONE ships 7 — including a unique Promotional mode for SMS and WhatsApp broadcast campaigns.
ClouDee ONE deploys in days, not months. Our Bangkok-based team handles setup, training, and number porting end-to-end.
BEFORE YOU SWITCH
Common questions we hear from Avaya users
From compliance to cost savings, here are the most common questions we get from businesses like yours.
Can we keep our existing numbers and PBX when migrating?
We have fewer than 200 agents. Can we still use ClouDee ONE?
Does ClouDee ONE really include AI without extra bundles?
How long does migration from Avaya actually take?
What CRM systems does ClouDee ONE integrate with?
Is ClouDee ONE compliant with Thai PDPA requirements?
What makes ClouDee ONE better for Thailand and Southeast Asia specifically?
